Working toward a zero-failure rate in healthcare is a necessity in today's environment. Becoming a zero-failure organization requires eliminating errors, system failures and, ultimately, harms that can have devastating effects on patients and their families, create long-term reputational risk and contribute to added costs.
As the foundation for long-term performance improvement efforts, achieving a zero-failure rate is a systemwide effort to generate financial rewards and drive added value by improving care outcomes, eliminating unnecessary variation and ensuring consistent application of evidence-based practices across the continuum of care.
Premier's Achieving Zero Failures roadmap draws on decades of lessons learned from performance improvement collaboratives, published data and programmatic evaluations. It provides a framework for continuous performance improvement in healthcare, with a goal of achieving a zero-failure rate.
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