In this segment, Mason emphasized a core truth: technology is only as powerful as its usability. End users live in the gaps we are all trying to fill—and their insights are essential to designing intuitive tools and durable public policy.
Mason also explored:
Why end-user testing is critical to avoid unintended risks.
How AI can extend the healthcare workforce, reawaken the provider-patient relationship, and unlock richer patient-generated data.
The promise of the Centers for Medicare & Medicaid Services’ aligned networks initiative to connect the full health-tech ecosystem.
The urgent need for real-time interoperability and prior authorization reform that works for providers on the ground.