Patient-Facing Innovation Requires a New Approach to ROI

HFMA explores how health systems are rethinking return on investment (ROI) when evaluating artificial intelligence (AI) and other patient-facing technologies, looking beyond immediate financial returns to consider patient satisfaction, workforce experience and long-term organizational value.

The article features insights from Dr. Abhi Sharma, managing director and practice lead of clinical transformation at Premier, who encourages healthcare leaders to consider the potential cost of inaction, including risks to patient loyalty, market share and revenue. The piece also highlights how health systems are measuring the broader impact of innovation on care delivery and organizational performance.

Read the full story on HFMA and learn more about how Premier’s Advisory Services help healthcare organizations drive clinical and operational transformation.