Key Components of a Robust Performance Improvement Program
There are many facets to designing effective and sustainable healthcare performance improvement programs. Often performance is evaluated through a scoring framework that distills results across disparate measures into a singular score. Some programs are internally developed within a hospital or health system, while others are maintained by external public and private organizations as part of pay-for-performance initiatives or through industry rankings to recognize high-performing facilities. Given the financial and reputational implications tied to performance within such programs, it is important that performance programs are comprised of non-biased, balanced, interpretable and data-driven measures within a transparent scoring framework.
This paper outlines key facets of a performance improvement program, with the goal of enabling the ability of hospital, health system and quality improvement leaders to assess actionable data to help optimize internal and external performance improvement programs.
