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A longtime leader in healthcare improvement, we’re developing new ways to revolutionize the industry.

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Premier is more than a GPO. Combining robust analytics with consulting and advocacy, we’re changing the healthcare landscape for the better.

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Intelligence plus unparalleled analytics equals data-driven solutions.

It’s only impossible until it’s not. Premier and our team of experts are transforming care delivery.

Work with Premier members to lower costs, improve quality and safety and succeed in value-based care.

A voice for better healthcare policy is a voice for you.

Working closely with our members, we’re developing products and services to solve your most complex challenges.

Lower costs, greater efficiencies and a healthier bottom line.

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Controlling your future with integrated care delivery practices.

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Supporting healthcare transformation through the generation of real-world evidence.

Working closely with our members, we're developing products and services to solve your most complex challenges.

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Vendor Grievance

Vendor grievance/inquiry policy

Our vendor grievance process allows you to access our contracting staff and leadership to address concerns, grievances or complaints about the contracting process and contract award decisions. You can also submit an inquiry related to the contracting process or award decisions. If you have a general inquiry, please submit a completed vendor inquiry form to or if you have a grievance, please submit a completed vendor grievance form to

Types of grievances

  • Pre-award – grievances arising during the contracting process prior to contract award
  • Post-award – grievances related to a contract award decision

Timelines for Premier grievances

  • Pre-award grievances must be submitted within 14 calendar days after the aggrieved party knows (or should have known) of the facts giving rise to the grievance.
  • Post-award grievances must be submitted within 30 calendar days after the announcement of the contract award.

A confirmation will be sent to you explaining the process and response timeframe. Concerns, grievances and complaints will be reviewed by the Vendor Grievance Review Panel and recommendations and suggested courses of action (after approval by a member sourcing committee) will be considered final.

Vendors who choose to remain anonymous may raise a concern, grievance or complaint through Premier’s confidential WorkSmart Integrity HelpLine by visiting, calling 800.254.5762 or texting 803.573.9656. Concerns, grievances or complaints raised through the HelpLine are addressed according to the WorkSmart Integrity HelpLine process rather than the Vendor Grievance process.

Failure of a vendor to adhere to the policy requirements above may void the grievance.

HGPII Independent Evaluation

Upon completion of the Vendor Grievance Process, a vendor may request further review of any outstanding concerns through the HGPII Independent Evaluation Process (HGPII Evaluation).

Any vendor that agrees to binding arbitration as part of the contracting process may avail itself of the vendor grievance process with respect to any dispute or grievance in addition to binding arbitration. This Policy is intended as an alternative dispute resolution process and is not intended to waive any rights the vendor or Premier may have related to the enforcement of binding arbitration or any other legal rights and remedies.

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