Real Stories, Real Impact: Premier’s Solutions Through the Lens of Customer Experiences

Key takeaways:

• Premier's PINC AI™ technology plays a pivotal role in reshaping healthcare organizations, enabling their efforts to optimize clinical operations, improve margins and support effective care models.
• Premier strategically addresses challenges in corporate and shared services, providing seamless integration during mergers and acquisitions through cloud-based enterprise resource planning (ERP) solutions and industry-leading consultants.
• PINC AI™ solutions revolutionize workforce and provider practice management, offering comprehensive workforce analytics, strategic benchmarking and innovative approaches to empower healthcare organizations in managing their human resources effectively.

As hospitals and health systems continue to grapple with unprecedented challenges, Premier is attuned to the concerns expressed by our customers. Beyond being a Group Purchasing Organization (GPO), Premier is a solutions company committed to a holistic approach to performance improvement. At the forefront of this effort are Premier’s PINC AI™ technology and services solutions, which play a major role in addressing healthcare challenges across three pivotal domains: care transformation, corporate and shared services, and workforce and provider practice management.

1. Care Transformation

What Our Customers are Saying:

- Post-[COVID-19]-pandemic, we need to refocus on quality and operational improvements. Margin is eroding, and public quality ratings are more important than ever.

Care transformation is a vital strategic response to post-COVID-19-pandemic challenges. Healthcare organizations often grapple with the integration of new technologies, processes and data-driven practices. To overcome this challenge, Premier believes that a robust care transformation strategy is essential. Implementing solutions that streamline communication, enhance interoperability and prioritize patient-centric care can significantly impact the efficiency and effectiveness of clinical operations. Premier’s PINC AI™ offerings can help optimize performance in three main areas.

• Clinical Intelligence Solutions: These include current analytics, real-time clinical surveillance, AI-enabled clinical decision support and performance improvement consulting. PINC AI™ Stanson, for instance, automates administrative tasks like documentation, coding support and prior authorization reviews, enhancing value for both providers and payers.
• Margin Improvement Solutions: Covering current analytics, workforce management, integrated financial reporting, enterprise resource planning (ERP) and consulting services, this category aims to lower total costs. By identifying and eliminating unnecessary healthcare spend and inefficient tasks, it strives to improve provider operating margins.
• Value-Based Care Solutions: Encompassing current analytics, benchmarking, physician enterprise technologies, consulting and collaboratives, these solutions support health systems in implementing effective care models. These solutions provide crucial support for succeeding in new, value-based payment arrangements and adapting to evolving healthcare landscapes.

Customer Spotlight: “Premier has been our trusted partner in creating a customized, integrated and multidisciplinary approach to margin improvement. Their expertise in linking data to meaningful insights has been instrumental in our transformative journey, both clinically and operationally.” - David Mazurkiewicz, CFO of McLaren Health Care

2. Corporate and Shared Services

What Our Customers are Saying:

- We haven’t realized the value of our merger and acquisition activities. We lack system integration.

These challenges highlight the need for seamless integration in corporate and shared services, particularly during mergers and acquisitions (M&As). Health systems are evolving to meet consumer needs, with some opting for M&A initiatives to spread significant costs such as data management and infrastructure. Integrated solutions play a pivotal role in ensuring a smooth transition during such transformative phases. As organizations merge or acquire others, the harmonization of corporate and shared services becomes crucial. Implementing solutions that consolidate administrative functions, standardize processes and offer a unified platform for data management can effectively address the complexities associated with M&A activities.

Premier’s solutions are strategically designed to optimize services, unlocking the full potential of organizational growth. For example, Premier's cloud-based ERP solution excels at streamlining workflows, consolidating data and providing a secure and user-friendly platform for managing financial and supply chain operations. Furthermore, Premier's industry-leading consultants provide valuable assistance to healthcare organizations in their evaluation of acquisitions and other transactions and their strategic growth planning. They also offer actionable strategies to optimize performance as healthcare organizations expand.

Customer Spotlight: “Choosing Premier for our IT services was a strategic move that significantly improved our healthcare operations. Their expertise and dedication have empowered us to focus on what matters most—delivering quality care to our patients, backed by a seamlessly integrated and reliable IT infrastructure.” - Stephen Forney, CFO of Covenant Health

3. Workforce and Provider Practice Management

What Our Customers are Saying:

- The healthcare labor market has fundamentally changed. We’re challenged by travelers and premium labor wage increases and high medical group subsidies.

The evolving labor market challenges necessitate a strategic approach to workforce and provider practice management. The healthcare industry heavily relies on skilled professionals, making effective workforce and provider practice management a priority. Solutions that automate HR processes, facilitate training and development, and ensure workforce engagement are indispensable. By investing in the well-being and professional growth of their staff, healthcare organizations can create a resilient and motivated workforce.

Premier’s PINC AI™ solutions empower healthcare organizations to navigate changes effectively. For example, Premier’s PINC AI™ OperationsAdvisor and PINC AI™ Provider Practice Benchmarking solutions stand out as robust workforce and provider practice management solutions. The PINC AI™ OperationsAdvisor solution offers a holistic workforce management analytics platform, utilizing a database of 675reporting healthcare organizations. This enables healthcare provider efforts to optimize productivity, reduce vacancies and manage labor costs creatively. PINC AI™ Provider Practice Benchmarking is designed to enhance the operational, financial and strategic performance of medical groups. With a comprehensive physician benchmark database covering 50,000 physicians nationwide, PINC AI™ Provider Practice Benchmarking solution enables informed decision making for medical group leaders. The solution promotes data-driven approaches to facilitate the necessary changes in managing labor effectively.

Customer Spotlight: “With Premier, we found a strategic ally in managing operational and financial performance. The Provider Practice Benchmarking solution’s ability to provide in-depth, transparent and accountable benchmarks allowed us to not just survive but thrive, achieving operational and financial sustainability in a rapidly changing healthcare landscape.” - Dr. Dan Drake, President of ECU Health Physicians

Holistic Solutions for Today's and Tomorrow's Healthcare Challenges

Premier's unwavering commitment to addressing the complex landscape of healthcare challenges is represented through its multifaceted solutions and the transformative power of its PINC AI™ solutions. By seamlessly integrating cutting-edge technology into care transformation, corporate and shared services, and workforce and provider practice management, Premier not only meets the current demands of the healthcare industry, but also propels its customers toward a future of sustainable success.

For more:

• Learn more about Premier’s PINC AI™ solutions. Our experts are ready to help your healthcare organization drive financial and operational improvement.

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